How we check carrier information
Every explanation on this site is labelled with how far it has been checked, and where we quote a carrier we show you their sentence and link to the page it came from. Below is the whole register, including what we could not verify.
The short version
Most sites explaining tracking statuses are generated text with nothing behind them. The difference here is that we say which claims we checked, show the carrier’s own words next to ours, and count the ones we have not got to. That last number is the honest part, and it is deliberately on this page rather than buried.
- Statuses explained
- 541
- Checked against a carrier page
- 48
- Still unverified drafts
- 493
- Carrier sources quoted
- 21
The three labels, and what they mean
A page or a decoder result always tells you which of these applies. We would rather show you a weaker label than let you assume a stronger one.
- Checked against the carrier’s own page. We found something the carrier published that bears on the claim, and the page shows their sentence word for word with a link. No person has reviewed the wording, and the page says that too.
- Draft, not verified. Written from carrier documentation but not confirmed against a published page. Shown with a banner. These do not get their own page in search results.
- Not recognised. We have not catalogued the phrase. We say so instead of guessing, and point you at the carrier.
There is a further distinction inside the drafts. An explanation that only restates the carrier’s own phrase in plainer words makes no claim about carrier policy, so there is nothing in it to be wrong about. An explanation that asserts something the carrier will do — a holding period, a return, a deadline, a charge — can be wrong in a way that costs you. 146 of our 541 explanations fall into that second group, and those are the only ones we treat as needing a source.
Rules we hold ourselves to
- Only the carrier counts. Third-party tracking sites often carry the same figures and are frequently what a search finds first. They are not the carrier and we do not cite them. More than once a number that turned out to be right was only citable because we went and found the carrier’s own page saying it.
- Quotes are verbatim. Including the carrier’s own typos. A tidied quote is no longer evidence of what they said.
- Where the carrier says nothing, we say nothing. If a carrier publishes no hold period, we tell you it is unpublished rather than supplying a plausible number.
- The carrier wins. Where their site and ours disagree, they are right and we are wrong. What they tell you about your specific shipment beats both.
Where checking proved us wrong
Verification is only worth anything if it can change the answer. These are the cases where a carrier’s own page contradicted what we had written, and the explanation was corrected as a result.
USPS — faq.usps.com
- USPS states plainly there is NO automatic second delivery attempt after a Notice Left. Drafts that implied another attempt would follow were wrong.
- 'Available for Pickup' and 'Held at Post Office' both state a redelivery CANNOT be scheduled. That is the opposite of the usual advice and readers need it.
- For 'Delivery Status Not Updated', USPS says they anticipate delivery the next business day. Our draft said it often appears on packages already delivered — that is not what USPS says, and it is now corrected.
DHL Express — dhl.com
- DHL publishes NO hold period for 'Awaiting Collection by Consignee' and NO attempt count for 'Delivery Attempt Could Not be Completed'. Drafts asserting either were overclaiming and have been corrected.
- DHL's own instruction on every hold status is 'Contact the local DHL customer service' — it does not promise an automatic outcome.
Amazon Shipping — developer-docs.shipping.amazon.com
- NotRequired is NOT a bookkeeping status. Amazon defines it as the recipient refusing the shipment because they did not want it. Our draft had it as an internal no-op, which was flatly wrong.
- IncorrectItems is a recipient refusal, not a carrier-detected discrepancy. Our draft attributed the finding to the carrier.
- PaymentNotReady is cash not available at the door, not an unpaid invoice or duty. Our draft pointed readers at an official payment channel, which is advice for a different situation.
- ReturnInitiated means only that a return label has been generated. Our draft said the package was already heading back.
- Amazon publishes NO hold period for AwaitingCustomerPickup or AvailableForPickup, and NO attempt count for DeliveryAttempted. Drafts asserting those have been softened.
Where a carrier contradicted itself
FedEx — fedex.com
- Not two pages disagreeing. The first two quotes are two answers on the SAME FedEx Delivery Manager FAQ page, to different questions.
- 7 days answers the general 'how long will a location hold my package'. 5 business days answers the door-tag path — the situation a reader looking up a pickup status is actually in — and is also the answer FedEx gives to the question explicitly framed as the MAXIMUM, for both Express and Ground.
- The two are close to the same elapsed window: 5 business days spanning one weekend is 7 calendar days. That is the likely origin of both figures.
- We tell readers 5 business days. It is the shorter figure, so acting on it can never make someone late; it is the one FedEx attaches to 'maximum'; and it is the one on the door-tag path. FedEx's own hedge is 'may be returned', which we keep rather than hardening into 'will'.
- Not resolved: FedEx does not say whether the 5 business days run from the first delivery attempt or from arrival at the pickup location. The door tag and tracking detail carry the actual date, so we point readers there.
What we could not verify
493 of 541 explanations are still unverified drafts. Most belong to consolidators and final-mile partners that publish little or nothing in English. Those explanations still work in the decoder, labelled as drafts; they simply do not earn a page of their own.
- SpeedX — speedx.com is a parked GoDaddy domain listed for sale. There is no carrier site to cite, so none of the 32 SpeedX statuses can be source-verified. Recorded so nobody spends the search again. (checked 2026-08-30)
The sources
Every carrier page we relied on, when we read it, and the wording we took from it. Carrier pages change; the date is when we last read it, and the link goes to the page itself so you can check it today.
FedEx
fedex.com read 2026-08-30 1 status
FedEx publishes 7 days here and 5 business days elsewhere. See fedex-hold-duration-conflict for how that resolves.
- FedEx will hold your package for up to 7 days for before it's returned to the shipper
- In both instances, we'll happily hold your package for pickup at your convenience for up to 7 days
fedex.com read 2026-08-30 4 status es
- Returning to shipper means that your package is being sent back to the shipper after the maximum number of delivery attempts or by request
fedex.com read 2026-08-30 1 status
- We'll reattempt to deliver your package the following day
- Residential deliveries may be eligible to be redirected to a nearby FedEx location or participating retail location like Walgreens or Dollar General to be held for pickup for up to 7 days
fedex.com read 2026-08-30 2 status es
- How long will a location hold my package for pickup? — A secure FedEx location will hold your package for up to 7 days.
- I got a door tag. What do I do? — Your package will be held at the indicated location for 5 business days, after which time it may be returned to the shipper.
- What is the maximum number of days a FedEx location can hold my package? — The maximum number of days a FedEx location can hold your FedEx Express® or FedEx Ground® package is up to 5 business days.
fedex.com read 2026-08-30 2 status es
FedEx's clock runs from the SHIPMENT date, not the delivery date, so it starts earlier than a reader expects. FedEx also splits the two cases: damaged/missing contents is 60 days US, and undelivered/lost is nine months.
- File your claim for damaged or missing contents no later than 60 calendar days from the shipment date for U.S. packages and 21 calendar days from the shipment date for international packages
- Claims for undelivered or lost shipments must be filed within nine months of the shipment date
fedex.com read 2026-08-30 1 status
FedEx defines the status but publishes NO validity period on this page. Do not state one.
- Label expired means that the shipping label has expired and can no longer be used.
fedex.com read 2026-08-30 1 status
Same: defined, but no validity period published.
- Label expiring means that the shipping label will expire soon and can't be used after that date.
UPS
ups.com read 2026-08-30 1 status
- UPS may deliver your package to a UPS Access Point® location near your home, where your package will be held for you to pick up for 7 calendar days
- After 7 calendar days, your package will be returned to the sender as undeliverable
- After the final attempt, undeliverable packages will be returned to the sender
- Your driver left a delivery notice because their first attempt at delivering or picking up your package was unsuccessful
ups.com read 2026-08-30 6 status es
UPS defines six of the seven UPS statuses we hold. Plain 'Delivered' is NOT separately defined on this page.
- Label Created — We've received the shipment details and billing information from the sender of the shipment. Once we have possession of the shipment and have it moving within our network, the status will be updated.
- Shipped/On the Way — We've received the shipment, it's moving through our network and it now has a scheduled delivery date. Shipments can stay in this status until it's out for final delivery. Keep in mind, if shipments are traveling long distances, they likely won't be scanned again until they reach their destination hub.
- Out for Delivery — The local UPS facility has received the shipment and they've dispatched it to a driver for its final delivery. Unless the sender has elected for a time-definite air delivery service, packages are typically delivered between 9 a.m. and 7 p.m. (occasionally later) to residences, and by close of business for a commercial address.
- Transferred to Post Office for Delivery — The sender requested the shipment be transferred to the local post office to finish the delivery. To be safe, allow for an extra day or two for final delivery.
- Delivered to a UPS Access Point — A selected UPS Access Point location has received the shipment and it's ready to be picked up at the receiver's convenience.
- Exception — The shipment is in the UPS network, but there was an unexpected error that may result in a change in the scheduled delivery date. The reason for the exception will be noted in the Shipment Progress section of the Tracking Detail page. When the delivery date changes, the tracking status will show the new date.
ups.com read 2026-08-30 1 status
UPS's clock runs from the SCHEDULED DELIVERY date. FedEx's runs from the shipment date — do not describe them as the same deadline.
- Start a claim within 60 days of the scheduled delivery for packages that have been lost or damaged
USPS
faq.usps.com read 2026-08-30 8 status es
- This item will be held for a number of days based on the specific service (usually 15 days)
- 5 days after the first notice is left, a second delivery notice will be left
- Unless otherwise noted, the return date is in calendar days, not Postal Business days
- If the parcel cannot be delivered on the second attempt, PS Form 3849 is left at the address showing that the parcel is being held
- You can find the Return to Sender date on the front of PS Form 3849 if it is the final notice for an item
- The package was returned to sender and is no longer available for Redelivery
faq.usps.com read 2026-08-30 13 status es
USPS's own status glossary, with a 'What It Means' definition per status group. Definitions live in collapsed accordions — read the DOM's textContent, not the rendered innerText.
- Notice Left (No Authorized Recipient Available) — The package requires a signature and no one was available to sign for it. The carrier left a PS Form 3849 Redelivery Notice. There will be no automatic second delivery attempt.
- Notice Left (No Secure Location Available) — The carrier did not see a secure place to leave the package and returned it to the Post Office. There will be no automatic second delivery attempt for the package.
- Available for Pickup — The package cannot be delivered. It is available for pickup by you or your authorized agent at your local Post Office during business hours. A redelivery cannot be scheduled for this package.
- Held at Post Office, At Customer Request — The package is being held at your local Post Office. This is due to a USPS Hold Mail request, Hold for Pickup request or USPS Delivery Instructions request. A redelivery cannot be scheduled for this package.
- Insufficient Address / No Such Number — The package is being returned to the sender. Some part of the delivery address is missing, incomplete, or incorrect and the package can't be delivered.
- Delivery Status Not Updated / Awaiting Delivery Scan — A Delivered status was not recorded by 9pm local time on the date of the Out for Delivery status and we now anticipate delivery of your package on the next business day.
- Redelivery Scheduled / Reminder to Schedule Redelivery of your Item — A redelivery was scheduled, or you have received a reminder to schedule a redelivery before the package is returned to the sender.
- No Access to Delivery Location — Your carrier could not get to your mailbox, porch, garage, etc. Common reasons are: a vehicle blocking your mailbox, loose dog or other animal interference, address is in a gated community or locked building we could not get into, public utility work, or emergency responders.
- Arrived at Post Office — The package has arrived at your Post Office and is being prepared for delivery. The package should arrive today or the next postal business day.
- Out for Delivery — Not all packages are delivered by the same carrier who delivers your regular mail and may arrive at a different time or later in the day.
- Shipment Received, Package Acceptance Pending — A postal facility has received a container or pallet of multiple packages, but processing has not started.
faq.usps.com read 2026-08-30 2 status es
- If not picked up within 15 days (5 days for Priority Mail Express), the item is returned to sender
- Hold for Pickup is a service that allows mailpieces to be held at a designated Post Office location for pick up by a specified addressee or designee rather than have a carrier attempt delivery
- The addressee or designee must provide an acceptable primary form of Identification to pick up the item from the Post Office
DHL Express
dhl.com read 2026-08-30 7 status es
Published on DHL's Malaysia site. The status DEFINITIONS are DHL Express system statuses and are not country-specific, but any monetary threshold on that page is Malaysian and must not be carried into US-facing copy.
- Awaiting Collection by Consignee — The shipment has arrived in the destination country and is awaiting pickup by the consignee in person.
- On Hold Awaiting for Payment of Shipment Related Fees — Shipment is being held up due to unpaid shipment fees (e.g import duties and taxes).
- Shipment is On Hold — The shipment has reached a standstill at one of the checkpoints in its route to the recipient.
- Returned to Shipper — The shipment is returning to the original sender for reasons like customs issues, consignee rejection, or payment problems.
- Delivery Attempt Could Not be Completed — The delivery was not successful.
- Delivery attempted but no response at Consignee address — Delivery was made but no one was at the recipient's address to collect the shipment.
- Further Consignee Information Needed — The shipment requires further recipient information to continue its progress.
- Clearance Processing Complete — Shipment has successfully cleared by the customs of the destination country
- Processed For Clearance — Shipment has been checked, and all required documents have been reviewed by customs.
- Shipment will be Cleared and Delivered by Broker — Shipment is awaiting to be cleared and delivered by the broker appointed by importer.
- Broker Has Been Notified to Arrange Clearance — Shipment has arrived at the destination country and a notification has been sent to custom broker to clear the shipment.
- Scheduled for Delivery — The shipment has reached a DHL facility in the destination country, and the delivery has been scheduled by either DHL or a third party.
- Shipment is Out with Courier for Delivery — Shipment has collected by a designated DHL Express courier and is heading to its final destination.
- Shipment Information Received — A shipment has been created in the DHL Express system, and a unique 10-digit waybill number has been generated for it.
- Shipment Picked Up — Shipment has successfully picked up by DHL Express courier.
dhl.com read 2026-08-30 1 status
Malaysian page; the RM500 threshold quoted there is country-specific and is deliberately NOT reproduced here.
- Failure to pay could risk you having the parcel seized, returned or disposed of.
Amazon Shipping
developer-docs.shipping.amazon.com read 2026-08-30 21 status es
Amazon Shipping's own API documentation, listing every tracking event code with a one-line definition. Definitions are in the page's textContent.
- AddressNotFound: Shipment is undeliverable and is returning to seller because the address was missing or incorrect.
- Undeliverable: package is undeliverable.
- Rejected: Recipient refused to accept the shipment.
- IncorrectItems: Recipient refused to accept the shipment because the shipment contains incorrect item/s.
- NotRequired: Recipient refused to accept the shipment because the recipient did not want the shipment.
- PaymentNotReady: Attempted delivery but cash was not available from recipient.
- OtpNotAvailable: Attempted delivery but the recipient did not have the PIN available.
- Damaged: Shipment was damaged. When paired with Rejected this indicates the recipient refused to accept the shipment because the shipment was damaged. When paired with UNDELIVERABLE it means the shipment was undeliverable due to being damaged and may be returned to the seller.
- HazmatShipment: Shipment is non-compliant Hazmat.
- ReturnInitiated: Return label has been generated.
- AwaitingCustomerPickup: Package held at facility for the customer pickup.
- AvailableForPickup: Package held for recipient pickup.
- DeliveryAttempted: Delivery was attempted.
- UnableToAccess: Attempted delivery but could not access the recipient location.
- UnableToContactRecipient: Attempted delivery but unable to contact the recipient to coordinate delivery.
- BusinessClosed: Attempted delivery but the business was closed.
- CustomerUnavailable: Attempted delivery but the recipient was unavailable.
- CancelledByRecipient: Shipment was cancelled by the recipient. This tag is paired with the rejected shipment status.
- Lost: package is lost.
- DeliveredToNeighbor: Shipment delivered and signed for by neighbor.
- Signed: Shipment delivered and signature received.
DHL eCommerce
dhl.com read 2026-08-30 3 status es
- For most shipments, we provide only milestone tracking which means it may take some time before a new tracking event is displayed
- You should see tracking events within 24-48 hours after you have received the confirmation by your merchant or online shop
- In the event your shipment has not arrived within 10 days after the expected delivery time, kindly contact your merchant or online shop
Landmark Global
mercurydocs.landmarkglobal.com read 2026-08-30 5 status es
Landmark's own integration docs. Confirms our status strings are Landmark's published status names, each with a numeric code.
- List of possible tracking statuses: 50 - Shipment Data Uploaded, 60 - Shipment inventory allocated, 75 - Shipment Processed, 80 - Shipment Fulfilled, 90 - Shipment held for payment, 100 - Shipment information transmitted to carrier, 110 - Customs Payment Update, 125 - Customs Cleared, 135 - Customs Issue, 150 - Crossing Border, 155 - Crossing Received, 200 - Item scanned at postal facility, 225 - Item grouped at Landmark or partner facility, 250 - Item scanned for crossing
- Delivery Refused/Failed — Consignee refused parcel
- 125 Customs Cleared — Can be mapped in case the carrier is also the customs broker
- Customs Payments (Canada): For customers tracking shipments into Canada, if there are unpaid duties and/or taxes on the shipment, the tracking page will display an alert
- Clicking "Pay Now" will bring the user to the Cheddr payment portal
- Certain kinds of events (e.g. being held for inspection by customs) may cause a "Possible Delay" alert to appear at the top of the tracking page
OnTrac
ontrac.com read 2026-08-30 4 status es
- If tracking only shows “LABEL CREATED, TRACKING DETAILS WILL BE AVAILABLE ONCE THE PACKAGE ARRIVES AT THE ONTRAC FACILITY,” this means OnTrac has not received your package for delivery
- Your package should be attempted within 1-2 business days, as we are unable to make same-day reattempts
- Generally, if your status has not changed in 3 business days, please contact your retailer for assistance
- If your package is marked as delivered, but you cannot locate it, please use Wink, our Virtual Chat Assistant, to help create a ticket
Passport Global
help.passportglobal.com read 2026-08-30 14 status es
- "Duties or fees due" — Your delivery is paused until duties or taxes are paid. If you didn't pay these when you placed your order, you'll likely owe them now. The customs office or local carrier will contact you by email to arrange payment.
- "Address issue" or "Awaiting recipient action" — The carrier needs corrected address information or delivery instructions from you. Check your email or contact the local carrier directly.
- "Delivery attempt made" — The carrier tried to deliver but couldn't complete it. Check the tracking details for next steps—you may need to pick it up or reschedule.
- "Return to sender initiated" — Your package is heading back to the merchant after failed delivery attempts or by request.
- "At customs" or "Pending customs review" — Your package is being reviewed by customs. This is a normal step for all international shipments.
- "Cleared customs" — Your package passed through customs and is ready for local delivery.
- "Handed to local carrier" or "Arrived at local facility" — Your local delivery partner (like Canada Post, Australia Post, or EVRi) now has your package and will schedule final delivery.
- "Delay in transit" or "Weather delay" or "Operational delay" — An unexpected issue has paused movement temporarily. Your package will continue once the issue is resolved.
- "Passport does not have the package yet." — The merchant printed your shipping label, but hasn't sent your package to us yet. Merchants typically ship items to Passport within 5 business days of creating the label.
UniUni
uniuni.com read 2026-08-30 6 status es
- First Delivery Attempt: If the first delivery attempt fails, a reattempt will occur within 48 hours in most circumstances
- Second Delivery Attempt: If the second delivery attempt fails, your parcel will be returned to UniUni's warehouse
- Your parcel will be stored in UniUni's warehouse for 30 days
- Once the status is updated to “storage,” you can contact Customer Support to arrange a re-delivery
- Rejected Delivery Attempt: Delivery attempts may be rejected if the address is a USPS PO Box (which UniUni does not deliver to) or if the address provided is incorrect
- UniUni does not process returns or refunds. Please contact the merchant you purchased from
Found something wrong?
Corrections are genuinely useful, particularly if you have seen a carrier behave differently from what a page here describes. A report route is being added; until it exists this page does not pretend to offer one.