What does Passport Global "Duties or fees due" mean?
Delivery is paused until duties or taxes on the package are paid.
What it means
Passport states that if you did not pay these when you placed the order, you likely owe them now, and that the customs office or local carrier will contact you by email to arrange payment.
The approach comes to you — so a payment demand that arrives by text, out of the blue, is worth treating as a scam.
Should I worry?
Yes. It is stopped rather than slow, and it waits on a payment from you.
What you can do now
- Check your email, including spam, for the payment request from customs or the local carrier.
- Pay through that official contact only — never a link sent by text.
Check your own shipment
This page explains the wording. For your specific package, go to Passport Global tracking, or paste the status into the decoder.
Related statuses
- Arrived in destination country
- At customs
- Cleared customs
- Pending customs review
Checked against Passport Global's own published page — but not reviewed by a person
"Duties or fees due" — Your delivery is paused until duties or taxes are paid. If you didn't pay these when you placed your order, you'll likely owe them now. The customs office or local carrier will contact you by email to arrange payment.
- https://help.passportglobal.com/hc/en-us/articles/46497186070163-Where-is-my-package
- Last verified 2026-08-30 by Claude (automated pass against carrier-published pages); authorised by the owner