What does USPS "Held at Post Office, At Customer Request" mean?
The Post Office is holding the package because of a hold request, and a redelivery cannot be scheduled.
What it means
USPS attributes this to a Hold Mail request, a Hold for Pickup request, or a Delivery Instructions request, and states that a redelivery cannot be scheduled for it.
On Hold for Pickup items USPS returns the item to sender if it is not collected within 15 days, or 5 days for Priority Mail Express.
Should I worry?
Only if you did not ask for the hold. Either way it needs collecting — redelivery is not available on this status.
What you can do now
- Collect it within the hold period, taking photo ID.
- If you did not request this hold, contact USPS to find out who did.
Check your own shipment
This page explains the wording. For your specific package, go to USPS tracking , or paste the status into the decoder.
Related statuses
- Available for Pickup
- Available For Redelivery or Pickup
- Recipient notified by Agent
Checked against USPS's own published page — but not reviewed by a person
Held at Post Office, At Customer Request — The package is being held at your local Post Office. This is due to a USPS Hold Mail request, Hold for Pickup request or USPS Delivery Instructions request. A redelivery cannot be scheduled for this package.
- https://faq.usps.com/s/article/Where-is-my-package
- Last verified 2026-08-30 by Claude (automated pass against carrier-published pages); authorised by the owner